WFM Commons Newsletter
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Most capacity plans consist of multiple disconnected files, making comparisons difficult. Our new Smart Capacity Planning Platform centralizes forecasting, scheduling, and financial analysis, allowing for seamless integration and real-time updates, ensuring accuracy and efficiency for WFM professionals.
Read on LinkedInThis post discusses the critical link between operational metrics like shrinkage and attrition and their financial impact on accounts. WFM professionals will see how the Financial dashboard in the Smart Capacity Planning Platform can help track these metrics and prevent revenue leakage.
Read on LinkedInWFM Commons Smart Capacity Plan integrates capacity and scheduling, allowing you to create optimized schedules without the hassle of spreadsheets. Enjoy hours saved every week and visual representations of staffing needs, leading to more effective forecasting and planning.
Read on LinkedInAdvanced Forecasting Studio allows you to test multiple forecasting models like NeuralProphet and LSTM on your datasets. This post reveals live test results and highlights how to select the best model for your unique series, aiding WFM professionals in making data-driven decisions for accurate forecasting.
Read on LinkedInThe new forecasting module within the Capacity Plan provides accurate volume forecasts and AHT analysis, streamlining capacity planning. Unlike typical methods, it assesses trends, seasonality, and the limitations of historical data to deliver reliable forecasts without unnecessary complexity. WFM professionals will…
Read on LinkedInThis post highlights the importance of accurately forecasting Average Handle Time (AHT) by utilizing a nesting headcount mix of tenured agents. WFM professionals will find value in the Capacity Plan, which simplifies this process without the hassle of validating assumptions.
Read on LinkedInWFM Commons' Capacity Plan uses interval scheduling to provide critical insights into your workforce needs. It highlights staffing inefficiencies, revealing understaffed and overstaffed intervals that traditional headcount metrics miss, ensuring you align agents where they're needed most.
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