WFM Commons

Premium products

Tools for every step of workforce planning

Forecast the work, plan the headcount, learn what drives your customer scores, and pre-screen candidates with AI.

Live

Model-vs-model volume forecasting

Forecast Studio

Upload a dated series and let up to nine statistical and machine-learning models compete on data they never saw — then keep the one that actually earned it.

  • Prophet, SARIMAX, XGBoost, neural nets and more
  • Holiday calendars for 250 countries
  • Anomaly detection by model consensus
  • Weekly / monthly roll-ups, Excel export
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From forecast to headcount to P&L

Capacity Planner

Turn volume and handle time into required FTE, hiring plans and financials — with scenario planning that shows the cost of every assumption.

  • Required vs. available FTE by week
  • Attrition, shrinkage and hiring scenarios
  • Executive financial view
  • Multi-client, role-based access
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Know what actually drives your scores

Survey Analytics

Upload a survey export, pick the outcome you care about, and get a key-driver analysis built on real statistical and machine-learning models.

  • Key-driver and impact-vs-performance quadrant
  • Segment comparisons
  • Open-ended comment analysis
  • CSAT, quality and KDI surveys
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Pre-screen candidates at scale

AI Interviewer

AI-led voice and chat interviews for contact-centre and corporate hiring — résumé parsing, language assessment and evidence-backed scores your recruiters review.

  • Personalised voice and chat interviews
  • CEFR English-level assessment
  • Scores backed by transcript evidence
  • Recruiter review before any decision