Capacity plans your finance team can read.
Turn volume and handle time into required FTE, hiring plans and financials — with scenario planning that shows the cost of every assumption.
Why Capacity Planner
Capacity plans usually live in a spreadsheet only one person understands, and every "what if" means rebuilding it. Capacity Planner keeps the plan, the scenarios and the financial impact in one place your ops and finance leaders can open.
What you get
- Required vs. available FTE by week
- Attrition, shrinkage and hiring scenarios
- Executive financial view
- Multi-client, role-based access
Built for
- Capacity and resource planners
- WFM and operations leaders
- BPO account and finance teams
How it works
Three steps
- 1
Build the capacity matrix
Bring in volume and handle-time assumptions and see required versus available FTE, week by week.
- 2
Simulate the plan
Change attrition, shrinkage and hiring in the planning simulator and watch the gaps move before you commit.
- 3
Show the money
The executive financials view turns the plan into cost, so the conversation with finance starts from the same numbers.
FAQ
Common questions
Can different people see different things?
Yes. Access is role-based, and the executive financials view is limited to executive users.
Can I plan for more than one client or programme?
Yes — it supports multiple clients with separate workspaces.
Do I need to install anything?
No. It runs in the browser.
See Capacity Planner on your data
Tell us about your team and we'll set up a walkthrough — usually within 1–2 business days.