Find what really moves CSAT — not just what scores lowest.
Upload a survey export, pick the outcome you care about, and get a key-driver analysis built on real statistical and machine-learning models.
Why Survey Analytics
The lowest-scoring question is rarely the one that moves your outcome. Survey Analytics measures how much each question actually drives the result you care about, then shows where to act first.
What you get
- Key-driver and impact-vs-performance quadrant
- Segment comparisons
- Open-ended comment analysis
- CSAT, quality and KDI surveys
Built for
- CX and quality teams
- Contact centre and BPO leaders
- HR teams running engagement surveys
How it works
Three steps
- 1
Upload your export
One row per respondent, one column per question. The app detects rating scales, categories, comments and IDs, and proposes the outcome and drivers — all editable.
- 2
Run the driver analysis
Several independent importance methods and cross-validated models estimate how much each question drives the outcome.
- 3
Act on the quadrant
The impact-vs-performance quadrant shows high-impact, low-scoring areas to fix first, with segment comparisons and comment analysis alongside.
FAQ
Common questions
What kind of survey works?
Anything shaped one row per respondent: customer satisfaction, quality scorecards, key-driver batteries, engagement surveys. Yes/No outcomes such as renewal are supported too.
Can I try it without my own data?
Yes. The upload screen includes a library of sample surveys across industries, including a contact-centre quality scorecard.
Does it read comments?
Yes. Open-ended answers are analysed alongside the ratings, so you can see what people say about the areas that matter most.
See Survey Analytics on your data
Tell us about your team and we'll set up a walkthrough — usually within 1–2 business days.